Cash Genie has used its expert knowledge and marketing team to find out what customers are looking for from a payday loan. Not only does this help the company, but Cash Genie also wishes to publish these findings to help customers find the best deal in the payday loan market.
Before taking out a payday loan, customers are going to weigh up the pros and cons of the service and which lender to take out a loan with. Trawling through the Internet to find a responsible lender with the best service is a hard task, especially when customers want to find the best one to suit them. Cash Genie is going to analyse what customers want from a payday loan service.
Before customers apply, an emphasis should be placed on that it is a necessity that these guidelines are met by the payday loan lender. If these are not advertised then customers should think twice about using the service.
Definition of payday loan: a loan which is usually taken out at the start or during of the month and paid back, with interest, on a customers payday. These are intended to cover unexpected costs, treats, bills during the month.
When customers are looking for a short term loan, what are they looking for?
· Instant cash - Customers who take out a short term loan obviously want that loan for a specific reason. A payday loan is used to tie customers over until payday. This means customers want this fast cash advance in their bank as soon as possible. Cash Genie offer customers a same day loan service, meaning customers can apply and receive the loan in their account in minutes rather than days.
· Fast application - Most payday loan lenders advertise a service with no paperwork needed, no faxing documents and no telephone calls to the company. All the application process is completed online, meaning a quick and easy submission. Customers want the convenience of sitting at home and gaining instant cash in the bank the same day. If the Internet is not available or customers do not like using the World Wide Web, then Cash Genie offer a telephone service where an advisor will fill in the application for customers.
· Transparency - Customers who apply to payday lenders are sometimes not fully aware of the charges that apply until after application. Payday loan lenders can often add high interest rate charges, admin charges and processing charges to the loan amount. These charges can double if a payment is missed. Cash Genie makes sure that all charges are displayed before a loan is applied for. Cash Genie wants to make sure that customers know how much they are receiving and how much they are paying back on payday.
· Cost of service - Payday loans are renowned for being expensive with a high interest rate, and even more charges if customers miss a payment. A cheap payday loan does not exist. However, customers do not compare payday loan companies simply based on the cost; the convenience of application and the speed of service are rated as more important by payday loan users.
· After service - The after service of some payday loan lenders have been scrutinized by many customers. When a customer misses a payment and goes into debt, charges accrue and the lender will call until the whole loan and interest is paid back. Some responsible lending payday lenders will aim to put customers on a payment plan so they are able to pay the loan back in manageable chunks. The team at Cash Genie will emphasise that they are here to help. Cash Genie does not want customers to get into debt and do all they can to work with them and prevent this. The best thing customers can do if they get into debt is to ring up and sort a payment plan out or to speak to a customer advisor and what their best option is.
· Responsible Lending - The words Cash Genie love to hear. The company bases its service on a responsible lending policy, just like payday lenders should. Responsible lending means ensuring that the loan is going to the right person who is going to pay it back at the end of the month - good customer selection. It also stands for customer satisfaction and trust, confirming an excellent customer service is created. Cash Genie ensure all services are transparent to make the service right for every individual customer.
If further help is needed, customers should contact Cash Genie at www.cashgenieloans.co.uk.